Return & Exchange
Effective Date: 1-Aug-2024
At Radkin, we are committed to ensuring your satisfaction with our products. Below is our policy for returns and exchanges:
Initiating a Return or Exchange
To initiate a return or exchange, you can:
- Email: Contact us at support@radkin.in
- WhatsApp: Reach us at +91 7907247457
- Customer Account: Log in to your account and raise a return request through the My Account > Orders section.
Requests must be made within 7 days of receiving the product. Once your request is received, our team will process it and arrange for the return or exchange on your behalf.
Return/Exchange Pickup
After your request is processed, our team will schedule a pickup of the return or exchange within 48 hours from the time you raised the request.
Terms for Returns and Exchanges
- Condition of Product: Products must be in their original condition, unused, and with all original tags attached. We do not accept returns or exchanges for items that are used, torn, or altered.
- Sale Items: Products purchased during a sale are non-returnable. However, size exchanges are allowed if the required size is available.
- Size Exchanges: We accept size exchange requests once per order without any additional cost.
- Customized Orders: Customized orders are non-returnable and non-exchangeable.
Contact Information
For any questions or to initiate a return or exchange, please contact us at support@radkin.in or via WhatsApp at +91 7907247457.
Thank you for shopping at Radkin!
